USABILITY TESTING FOR AIR READING

An online reading platform for students from Pre-K to 5th grade

OVERVIEW.

Air reading is a newly-developed virtual learning platform that offers a variety of different levels of reading programs for kids. This year they launched their website and reached out to us to conduct Usability Testing of some core content for new development.

We helped the product team conduct the usability testing with 8 users and generated a testing report with heuristic evaluation from usability and marketing perspectives. Based on the research findings, we give the corresponding recommendations and redesign for these issues, considering both usability and accessibility.

TIMELINE

2020 December - August 2022

TOOL

Figma

Miro

Adobe Illustrator

CONTRIBUTION

User Experience

Usability Testing

Research

Redesign

TESTING PROCESS

This Testing focuses on the user experience of the Air Reading website. Our intention is to address any pain points in usability and serve as guidance to achieve the success of the Air Reading website.

For the purpose of evaluating the website’s usability and from the consultation with Air Reading, our team has decided to test the following features:

01. PLANNING

Testing Objectives

Testing Methodology

This usability test was conducted using the Remote Moderated Usability Testing with Zoom testing approach, which emphasized data collection. The data being examined includes task completion time, task success rate, and an evaluation of the Participant's stress levels as shown by their body language and facial expressions.

Set-up Task

Participants

From the data gathered, we conducted information from a variety of groups of parents with distinct backgrounds.

02. TESTING ANALYZING

Moderate Testing

The usability testing was conducted remotely through Zoom and was monitored and supervised by my team to acquire a better insight and understanding of the task, and participants could ask for clarification as needed.

03. FINDINGS & RECOMMENDATIONS

"There are no new ideas. There are only new ways of making them felt."

—Audre Lorde

REFLECTION.

Impact

This usability testing had a large impact on the overall company. After showing the usability testing report to Air Reading team, air reading believes their site will become more usable. They have already made iterations to certain features based on our work.

Takeaway

The method of usability testing helped me gain a more thorough grasp of how a product might affect users and how usability might influence decision-making. When making recommendations and redesigning the website, we also considered accessibility such as modifying the color contrast. The entire exercise was incredibly beneficial in understanding how people view and utilize this website.

Going Forward

Currently, Air reading is working on Implementing our recommendations. This project has improved my user research skills, and I've learned that putting on someone else's shoes is the key to finding what users demand.